@miles_jarvis, could you share a screenshot of what shows up when trying to get the blank forms to the app? Maybe in that way, we could troubleshoot your issue.
At the same time, could you also confirm that the date and time of the device are all OK? Also, please ensure that the URL configuration, as outlined in the support article, is also OK?
If everything is OK, but you are still having issues, let us also know the followings:
- Mobile name
- Mobile model name
- OS name
- OS version
