The submission is missing

Hello. When I check one of the databases, it is written that it has 108 submissions. But if I look in the Data table, or download the data, it has only 107. Our staff complained that they are missing 1 submission, probably the one which is less. So I asked them to re-send this record (they identified it), but after re-sending it (by using: Send Finalized Form → Change View → Show Sent and Unsent Forms) the record disappeared in the tablet, and I haven’t received it also in my account in Kobo.

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