This form cannot be processed. If you keep having problem, report it to the person

Kobo On Your Own Server
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1

Hello every one, I try to download a blank form and i have this error message
“This form cannot be processed. If you keep havingproblem, repport it to the person who asked tou to collect data”
the form can be preview without error in browser,
in my kobo application,
the form cannot be downloade because the error but it cannot open with enketo.

384785983_856697659318501_2832985516346688914_n
384785983_856697659318501_2832985516346688914_n720×1600 25.1 KB

error_kobo
error_kobo1140×640 23.4 KB

2

Did you check the form with the Online validator? This is always recommended during development and before deployment.

Maybe the form version has not yet been deployed?

1 Like
3

Hi Wroos,
Yes, no errors during the test on ODK - XLSForm Online. Everything was going very smoothly, even in Kobo’s preview mode, everything is fine.

4

@t-fan, it could be an installation issue, as it seems you are on a self-hosted KoboToolbox server.

5

then, how can I fix installation issue. I tried Uninstalling and reinstalling the app.

6

@edework it looks like this installation of Kobo has no SSL certificate. Can you try to have that installed and see what happens?
I am assuming with the new architecture this is a requirement even in the docs. for servers to be on HTTPS instead of HTTP - GitHub - kobotoolbox/kobo-install: A command-line installer for setting up and running KoboToolbox on a remote server or local computer, using kobo-docker.

1 Like