Hi @janna, great question. Our mission as a nonprofit is to help organizations collect this kind of data, entirely for free or at the lowest cost possible. We very much do NOT want a paywall – that is why we keep giving 5,000 submissions a month for free to all nonprofits without even the need for an application or request process.
We are not a commercial company and have a lot of understanding for these kinds of cases. For now there is no strict enforcement yet and we rely on users upgrading voluntarily if they need to. We will be handling users going over the limit in an automated way in the future though, and if an account goes over the submission limit consistently it may not be able to collect more data until the next month. Users should therefore update to the Professional plan if they anticipate going over the limit, even if it is for just one month. They can also reach out to us if they want to discuss this further with someone on our team.
Keep in mind, that as an existing legacy humanitarian user they will continue to have 25,000 submissions per month available, as shown in their plans page and on the server transfer FAQ page, until 1 March 2024.
Please keep the questions coming, I’m sure this is very helpful for many others.
