Hi, I have just introduced KoBoToolbox and the KoBoCollect app to one of our partners in Kenya. I have deployed a survey and given the partner permission to add submissions. He has synced his KoBoCollect device with the correct server (https://kc.kobotoolbox.org), but when he tries to ‘Get Blank Form’, he gets a message that ‘Server requires authentication’:
In my Kobo account settings, I then unticked the box saying ‘Require authentication to see forms and submit data’, to see if this would resolve the issue. When he tried again to Get Blank Form, he got this message: “Form list download failed. If you keep having this problem, report it to the person who asked you to collect data”.
Could you tell me where we might be going wrong? Also, more generally, could you explain the purpose of the account setting ‘Require authentication to see forms and submit data’, and is it a recommended setting?
Thanks very much!