Unable to download data extract

User Support Data Management
1

Good morning everybody,

I use the https://kf.kobotoolbox.org/ website to collect some data. For the last 2 days, I am unable to extract my data as CSV or XLS. Apparently, the previous extract are still processing and the interface is blocked (see file attached please). I tried to login/logout but it’s still the same. If I ask a new extract, it add a new line “processing”.

I don’t find a way to contact the server manager to unlock or delete all these pending extractions.

How can I proceed ?

Thank you in advance for your help.

Best regards.

Sylvain Maffren

2

Sorry. I forgot to publish the attached file.

extract_error.pdf (177 KB)

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Le vendredi 19 janvier 2018 11:03:23 UTC+1, Sylvain Maffren a écrit :

Good morning everybody,

I use the https://kf.kobotoolbox.org/ website to collect some data. For the last 2 days, I am unable to extract my data as CSV or XLS. Apparently, the previous extract are still processing and the interface is blocked (see file attached please). I tried to login/logout but it’s still the same. If I ask a new extract, it add a new line “processing”.

I don’t find a way to contact the server manager to unlock or delete all these pending extractions.

How can I proceed ?

Thank you in advance for your help.

Best regards.

Sylvain Maffren

3

I am having this same problem trying to download data. The “processing…” text flashes and the download link is never generated.

I suspect a server error on Kobo’s side because this worked fine for the same data a week ago.