Unable to download data

samkirichu · August 25, 2020, 9:06am

Am trying to download data but am currently getting an error messages. Similarly, an error message occurs when I try to map the data in kobo. This is the message am getting in both cases {“detail”:“Not found.”}

Thanks

Kal_Lam · August 25, 2020, 9:42am

Hi @samkirichu,

Welcome to the community! Could you kindly please provide the following information through a private message as outlined here so that we could have a closer look at your case:

Username
Project name
Server you are using (OCHA or HHI)

Have a great day!

samkirichu · August 25, 2020, 9:48am

Hello,

Username: xxxxxx
Project: Afikepo Project - Care Groups Mapping
Server: OCHA

Thanks

samkirichu · August 25, 2020, 10:01am

Hello,

The following are the details

Username: xxxxxxx
Project: Afikepo Project - Care Groups Mapping
Server: HHI

Kal_Lam · August 25, 2020, 10:03am

Hi @samkirichu,

Kindly please be informed that you are not able to download the data as you only have access to view and edit the form. FYI:

If you wish to download the data at your end kindly please request the admin user to provide you the appropriate access as outlined in the support article Managing Permissions.

Have a great day!

samkirichu · August 25, 2020, 10:19am

Thanks alot for the swift response