<a name="p-164737-i-am-experiencing-an-issue-when-trying-to-edit-an-existing-submission-in-my-project-on-the-eu-server-i-can-still-submit-new-data-successfully-but-whenever-i-try-to-open-an-existing-record-the-following-error-appears-1" class="anchor" href="#p-164737-i-am-experiencing-an-issue-when-trying-to-edit-an-existing-submission-in-my-project-on-the-eu-server-i-can-still-submit-new-data-successfully-but-whenever-i-try-to-open-an-existing-record-the-following-error-appears-1" aria-label="Heading link"> I am experiencing an issue when trying to edit an existing submission in my project on the EU server. I can still submit new data successfully, but whenever I try to open an existing record, the following error appears: [image.png]

[image] Error when edit the data form Data Management The problem should now be fixed @ibrahim.hd @andrea_galeano . Please respond if you continue to have trouble

Welcome back to the community, @vrath ! Could you kindly reshare your screenshot again? That should help us understand your issue pictorially.

Hi @vrath , thank you for sharing. Our developers have reproduced the issue and are working on a fix. Thank you for your understanding!

KoboToolbox Community Forum

Unable to Edit Submissions – Missing Asset Snapshot Error

User Support Data Management

jnm October 23, 2025, 8:00pm 5

Please read our documentation and tutorials at the