Unable to open background audio files

When trying to “open” the background audio files, I get the following error message: Failed to get submissions uuids.

Welcome to the community, @KHM! Could you also let us know the server you are using?

We are using the Humanitarian Response server.

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@KHM, could you also share with us a screenshot so that we could also understand your issue pictorially (before we start troubleshooting your issue)?