Unable to reach my server install

I have installed kobotoolbox on my server and it says:

║ ║
║ > Ready ║

║ URL: https://kf.survey.intelehealth.org
║ User: super_admin ║
║ Password: MyPassord ║

But I am unable to hit it on browser.

I> have an

A record for survey.intelehealth.org

And 3 AAAA records for kc, kf and ee subdomains which are pointing to the IPV6 address of the same server.

I have not installed any of the webservers on it .

Is this the correct way of installing?



Hello @satyadeep ,

  1. Confirm if the kc, kf and ee subdomains are fully propagated and pointing to the IP address, if not try to switch to IP 4
  2. When you sudo run docker ps -a what do you get? are all containers started and running?
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Hi @stephenoduor ,

I see all docker containers are up and running:

4dcd50fc9159 certbot/certbot “/bin/sh -c 'trap ex…” 5 hours ago Up 5 hours 80/tcp, 443/tcp nginx-certbot-certbot-1
4877b35e60e5 nginx:1.21-alpine “/docker-entrypoint.…” 5 hours ago Up 5 hours>80/tcp, :::80->80/tcp,>443/tcp, :::443->443/tcp nginx-certbot-nginx_ssl_proxy-1
7047c245d5ab kobotoolbox/kpi:2.023.37l “/bin/bash -c 'exec …” 5 hours ago Up 5 hours 8000/tcp kobofe-kpi-1
999921c7bd6d nginx:1.21 “/docker-entrypoint.…” 5 hours ago Up 5 hours 80/tcp kobofe-nginx-1
011dc9dd3292 kobotoolbox/kobocat:2.023.37g “/bin/bash -c 'exec …” 5 hours ago Up 5 hours 8000-8001/tcp kobofe-kobocat-1
f99dc6ec20b1 kobotoolbox/enketo-express-extra-widgets:6.2.2 “docker-entrypoint.s…” 5 hours ago Up 5 hours 8005/tcp kobofe-enketo_express-1
921f9879e2d1 postgis/postgis:14-3.2 “docker-entrypoint.s…” 5 hours ago Up 5 hours 5432/tcp kobobe-postgres-1
08f3b1f4b96e redis:6.2 “docker-entrypoint.s…” 5 hours ago Up 5 hours 6379/tcp kobobe-redis_main-1
2e2cc64a5ef2 redis:6.2 “docker-entrypoint.s…” 5 hours ago Up 5 hours 6379/tcp kobobe-redis_cache-1
56603f78a621 mongo:5.0 “docker-entrypoint.s…” 5 hours ago Up 5 hours 27017/tcp kobobe-mongo-1

Also, all the subdomains are having the ipv6 address as shown below:

C:\Users\satya>nslookup -q=AAAA

Name: kf
Address: 2406:da1a:dd:42d1:6d7f:866d:1d4d:30e4

Name: kc
Address: 2406:da1a:dd:42d1:6d7f:866d:1d4d:30e4
Non-authoritative answer:
Name: ee
Address: 2406:da1a:dd:42d1:6d7f:866d:1d4d:30e4

Have removed survey.intelehealth.org from FQDNs as kobo is allowing me to post only 2 links
Should I change them to ipv4 ?

The IPV4 address change made the magic happen. Thanks a lot @stephenoduor

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@satyadeep I am glad, You are sorted

1 Like