Please help. The data is neither on the phone nor on the server. And it cannot be viewed nor sent.
Welcome to the community, @swn! Seems like you are trying to submit a submission for a project that is currently not available in the server. Could you kindly check out to see if your project
test exists in the server?
Actually, the form version that I am trying to submit is 31. And the current version of the form is 32 (overwritten). Both are project “test”. Previously, when I did the same with 30 and 31, it worked. Just 2 questions were added in 32.
@swn, would you mind sharing with me the following information through a private message so that I could have a closer look at your case:
- Project name
Note: You could share with me a private message as outlined in the post discussed previously:
@swn, is this an issue with only a single device, or is it an issue with multiple devices? In addition, could you also share with us a screenshot of the server settings of your
Collect android app?
@swn, I see a configuration issue with your
Collect android app. This support article should help you solve your issue: