Unable to share survey

User Support Data Management
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1

Hello,
I have created a form on Kobo and am trying to share it with a partner based in Yemen. I have granted them access to manage the project, and when I check the sharing permissions on my account, it says they have access to the form. However, the form is not appearing in the partners Kobo account.

Hope you can help,
Poppy

2

Hi @poppy and welcome back!

Are you two on the same server?

1 Like
3

Hello Hakan,

Thanks for your quick response! Apologies, can you explain what you mean by the same server?

We are 2 different organisations with 2 different Kobo accounts.

Best,

Poppy

4

@poppy,

There are 2 public servers of KoboToolbox, Which Server Should I Use? — KoboToolbox documentation

Your accounts should be in the same server.

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5

Hello Hakan

Thanks for explaining. Can we find this out by looking at the URL?

For example, my URL is https://kobo.humanitarianresponse.info/

6

Yes you can.

Your account is in Humanitarian server.

Can you check your partner’s account to see if they’re in the same server?

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7

Thanks Hakan,

I have messaged the partner and will let you know what their server is…

If their server is non - humanitarian, shall I get them to set up a humanitarian account?

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8

@poppy, you should be able to learn more about sharing through our support articles:

9

Thank you for your help with this. We were using different servers. This has now been fixed and we have successfully shared the survey.

2 Likes
10

@poppy, :clap: :heart: :partying_face: