I am seeking some urgent support. We are in the middle of a pilot project requiring significant data collection in the field using Kobo Collect. This was going smoothly until suddenly the officers using this form started receiving the following error message - “Error: Generic Exception: Error: Forbidden” - and were unable to submit any more responses. Please see attached screenshot for information about the error code.
I’ve rechecked the settings several times and tried to redeploy the form, as well as look online for any forums that address this error, but I’ve had no success to resolve the issue. Your support is required and much appreciated as we are losing the opportunity for valuable data to be collected the longer that this issue persists.
@Kal_Lam yes, there were some minor changes made (specifically to make the questions mandatory to answer before moving onto the next) and then the form was redeployed.
@aashaup, I have a sense of feeling that you downloaded the XLSForm and then made changes to it. Deleted the project that was deployed on the server previously and made a fresh deployment of the project with the XLSForm which you made changes to. Is this what you did?
@Kal_Lam yes i did this but the users were able to submit responses when I had done this. More recently I just made changes to the form on the Kobo website (to make questions mandatory and minor text changes). What do you think?
Yes, but I did this some weeks ago and there was no issue with submitting data from users after this. More recently, I had made some changes/edits to the form online (via the Kobo webpage) and after this it seems there have been issues with submitting data using this form. No other settings were changed at this point.
@aashaup, sorry to know that you deleted your original form from the server. If this is the case, kindly be informed that the system will not allow you to upload data from your device as the system will not be able to match the form version (that was first deployed, which is in your device but now which has been changed on the server).
So in this case, the only available option is that you can extract your collected data using the ODK Briefcase as outlined in this post discussed previously:
@aashaup, sorry seems like I misunderstood your issue. Could you kindly share with me a screenshot of the Settings>Server from some of your users device that is having submission issues? Maybe that would give me some clue on the configuration side.
@aashaup, it seems like you are creating a conflict under the Server Settings of your Collect Android App.
I would recommend the following approach to configure your app:
Approach 1:
URL https://kc-eu.kobotoolbox.org
Username anselimo20
Password
Approach 2:
URL https://kc-eu.kobotoolbox.org/anselimo20
Username
Password
Your issue is that you have used two user accounts under the settings: kuboja7 and anselimo20. The configuration will only accept one user account.
You can use approach 1 if you are collecting data from a shared project (shared with your account) or any project (which also supports unshared projects). Approach 2 is only suitable if you are collecting data for your own projects. Under these settings, you are only able to collect data for a project that has been shared with your account.
Hi quick question - do you need to add users (or “share” the project) with all those that have been requested to be enumerators? I ask this because I created a new form for this project and am still having the same issue where enumerators cant download the form onto their Kobo apps. It comes up with the error message saying there are “no forms to download”. But I have not “shared” the form with all these enumerators.
