Unable to upload forms due to Generic Exception Error (500)

User Support Data Collection
,
1

Hi Support,

There seem to be some issues at Kobo Server https://kc.kobotoolbox.org
The server seem to not accepting the submissions for data for last 2 days.
Please look into it and resolve as soon as possible. Find below the screenshot.

Thanks,
Sanjay

WhatsApp Image 2022-12-29 at 6.14.17 PM
WhatsApp Image 2022-12-29 at 6.14.17 PM1080×2280 150 KB

2

@ssinha1966, would you mind checking the server settings under the Settings>Server to see if the configurations are OK?

3

@Kal_Lam The server settings are correct. This issue started since yesterday. Before that it was uploading the data from the same user. It would be great if you can reverify if the server is doing fine.

4

@ssinha1966, I quickly checked both our public servers and did not have any issues submitting my submissions from the Collect android app to the server.