Unable to upload saved data collected

Hello, please am new to using to kobotoolbox in collecting my data. The data was successfully taken and saved but downloading it from one of the tablets is posing a challenge. The message am getting is either the blank form is deleted or missing but I have not deleted anything. At the Edit mode, you see data was collected but it cannot be retrieved. Please any solution. Thank you

Welcome to the community, @benedicta! Could you also share a screenshot of the issue? This should help the community to understand your issue pictorially.

Please thanks for the prompt response @Kal_Lam . The issue is resolved.

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@benedicta, the community should also benefit if you shared the approach you followed to solve the issue.