Hi Team,
We have a user ivy_mhlekwa in our firm who is unable to view the forms on her mobile phone getting the error
Version of Kobo collect app used v2023.1.2
We have cleared cache and reinstalled the app
put the correct Server URL https://surveys-configure.newglobe.education
Attached is the screensnap of the error please help note the user is able to view the forms in the web portal
Welcome back to the community, @prateek! Seems like you have configured your app wrongly. Feel free to follow the instructions outlined in the support article and that should solve your issue:
Hi as per our organization standards
we have the URL specified which works fine for others
can you let me know if any changes in the URL
I have read the post tried with the new URL https://kc.kobotoolbox.org . does not help
Note: all other users have no issues with the standard url we use for server URL https://surveys-configure.newglobe.education
@prateek, seems like you are on a self-hosted server. Maybe you will need to contact your admin/support team for this.
I am the admin here can you let me know where do I make the changes
@prateek, is this an issue with only a single configuration, or is it an issue with other devices too? Did you follow the support article to configure your app?
issue with single user account? do I have to update any permissions here like add any other permissions rela
@prateek, no! As a cross, check are you able to collect data through Enketo?
no enketo I will try now
same thing
So this could be an issue with your installation issue.
Hi I have reinstalled the app and tried to ge the forms same error as before
need help
Can we have a google meet call?
we have an user called ivy_mhlekwa who is able to login to web portal and see the surveys absolutely fine please check below screenshot
But when she tries to sign in to the app verison KoboCollect app she gets the error
Version of Kobo collect app used v2023.1.2
We have cleared cache and reinstalled the app
put the correct Server URL https://surveys-configure.newglobe.education
we have used this URL since many years and this config works fine for other users only issue with this particular user
when we checked in admin site the settings seems fine
can you please help is there something we just do differently??
for reference we have validated the form as well using ODK - XLSForm Online v2.x
validation is ok so it is not an issue with a particular form either
**
we have an user called ivy_mhlekwa who is able to login to web portal and see the surveys absolutely fine please check below screenshot
But when she tries to sign in to the app verison KoboCollect app she gets the error
Version of Kobo collect app used v2023.1.2
We have cleared cache and reinstalled the app
put the correct Server URL https://surveys-configure.newglobe.education
we have used this URL since many years and this config works fine for other users only issue with this particular user
when we checked in admin site the settings seems fine
can you please help is there something we just do differently??
Hi Team,
I had multiple times explained my query in Unable to view forms in mobile phone
but was not attend with proper solution please help
we are still unable to get forms for users in our company when users try to sync the forms they get the below error message
For example attaching permissions for a particular user
We have a user ivy_mhlekwa in our firm who is unable to view the forms on her mobile phone getting the error
Version of Kobo collect app used v2023.1.2
We have cleared cache and reinstalled the app
put the correct Server URL https://surveys-configure.newglobe.education
L
@Kal_Lam please check this hampering our performance to submit forms
@prateek, we have no access to your server but I am pinging @stephenoduor @ks_1 to see if they are able to help you out.
@prateek Iād say try another userID with the same device to eliminate a device issue.
Otherwise just create a new user ID for this user and share all the old forms with them, and disable the old user ID.
