Undelete Asset

Dear support team,

We need your help to undelete a project.

The project was delete by mistake when a colleague sent a DELETE API request instead of GET.

We tried to POST: https://eu.kobotoolbox.org/api/v2/assets/bulk/
with payload:

"payload": {
          "asset_uids": ["myAssetID"],
          "action": "undelete"

but the response is:

"detail": "You do not have permission to perform this action."

We are currently paying for Professional license and we could not find the option to “Direct user support” that you list in your Pricing page. This is why we contacting you in the forums and we also submitted a contact form for the same issue.

Thank you in advance for you actions and support on this.


@helios_service_acc, FYR …