Unplanned outage of humanitarian server

We are aware that kobo.humanitiarianresponse.info is down and are working with Amazon Web Services to restore service. Thanks for your patience. We apologize for the disruption.

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Dear jnm,
when it will be restore

We are pleased to announce that the service of the humanitarian server has been fully restored, and all functionalities are now operational.

The cause of the outage was related to an issue within Amazon’s infrastructure: their EBS (elastic block store) service became unresponsive and unable to communicate with our database servers, which are also hosted by Amazon Web Services. AWS did, however, resolve the issue with no loss of data or need to restore from backups.

Should you continue to encounter any issues or experience problems, please respond to this notice or contact our support team. Your feedback is essential to us, and we stand ready to assist you promptly.

Thank you for your patience and cooperation.


Thank u Jnm