Unresponsive page

akoh · March 8, 2021, 2:27am

Hello Kobo community, I use enketo, when loading there is an unresponsive notification page, as shown below. What could be the cause? internet connection or because of complex validation criteria?

Kind regards

Kal_Lam · March 8, 2021, 4:40am

Could you kindly provide us with additional information on the following which would help us troubleshoot your issue:

Browser you are using
Server you are using
Total number of questions available in the survey sheet and the total number of choices available in the choices sheet

akoh · March 8, 2021, 7:20am

Chrome,
server : https://kf.kobotoolbox.org
Total 1426 questions

Thanks @Kal_Lam

Kal_Lam · March 8, 2021, 8:14am

@akoh, this could be an issue with the total number of questions. Try splitting your questions into 2 survey projects and see if it solves the issue.

stephanealoo · March 9, 2021, 5:34pm

Hi @akoh
Did you try another browser?
Stephane

akoh · March 10, 2021, 2:30am

Yes, I have tried it with Mozilla and the others, the results are the same

Kal_Lam · March 10, 2021, 2:42am

@akoh, have you tried splitting your questions into 2 survey project?

akoh · March 10, 2021, 8:48am

Unfortunately, the questionnaire cannot be separated into two, because the questions are interrelated.
I thought maybe because that was the reason why became unresponsive

ks_1 · March 10, 2021, 9:32am

@akoh
Try to run this on a computer with more RAM and see if that works.
A large number of questions will be more demanding on the system resources.

akoh · March 10, 2021, 11:21am

@ks_1 thanks for your advice