Upload failure/Slow uploads

User Support Data Collection
1

Hi community,
I am developing a data collection survey for Barbados and I have 5-6 data collectors submitting every day. We are having several issues with submissions to the form:

  1. The submission takes hours or days to upload, we have tested and it is not the internet speed.
  2. During the submission, if a field that is required is missed and they rectify it, when they submit it just keeps loading as seen in the image attached.
    Kobotoolbox
    Kobotoolbox750×870 27 KB

Some submissions have to be discarded, especially when submitting offline in the field and data is then lost.

I was wondering if anyone in the community has a solution for this problem. Thank you!

2

Welcome to the community, @Jalisa_King1! Do you also have image, audio, video, or file attachments along with the submissions? Having them with your submission should also make the submission slower.

3

Hey, yes we do have image submissions of signatures for each data collector. I would try removing that feature and see if anything changes. Thank you!

1 Like
4

@Jalisa_King1, when you have a large number of questions that take up storage space or when you have a very long form with complex expressions then such forms could take up time during submissions.