Upload Results - pacedata?

[finemindorg]

Hello,

I run a small organization in Uganda called Finemind that provides community-based mental health services. One of our health workers sent me this as an error message, and I was unable to find a corresponding forum entry in the archives. Can you please advise?

Thank you.

[Josh]

Hi @finemindorg, this is likely related to the current maintenance on the server:

Upcoming Server Downtime for the HHI Server (scheduled for Monday, September 27, 2020 at 21:00 UTC)

Dear All, This is to inform you that on Monday, September 27, 2021 at 21:00 UTC we will upgrade the database configuration on kf.kobotoolbox.org to increase performance. This may cause an outage for up to 15 minutes. On Tuesday, September 28, 2021 at 21:00 UTC, we will perform maintenance on kf.kobotoolbox.org for 1 hour, during which there may be several 5-minute outages. Please check here and here for the exact times in your local time zone. Please note that while new submissions cannot be …

[finemindorg]

Hi Josh! Thanks for the speedy reply - you may be right. The time indicated on the image is 09:23 EAT on September 27. The database configuration for 21:00 UTC would make it 24:00 EAT. I’ll advise the team to retry uploading the data another time unless there is another issue that emerges. Thank you again.

[Josh]

Hi @finemindorg, the server is out of maintenance so you should now be able to submit data

[finemindorg]

Thanks, Josh. We’ll give it another go once the team wakes up. I’ll inform you if the problem persists. Thank you!