Urgent! Project and data disappeared suddenly

Dear Kobo Community members,

I created 3 test projects 2 weeks ago, used it during a training and participants responded to questions so there was data. Today, I logged in and all 3 test projects and the data had disappeared. Please support me on having these projects and data back! I did not save it in Library so it is difficult for me to replicate.


@arisaoba, did you share your username and password with anyone else?

Yes, I shared with 2 staff who are also collecting data. I am assuming that the project might have been deleted by them by accident.

Hi @arisaoba
Have you asked them about the access? Unfortunately, if they deleted the project, it is impossible for us to retrieve the data and project.


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