Users Unabale to access the form for data entry

Users Unabale to access the form I created after setting privacy to "require authentication to see the forms and submit data’ even after granting them permission (see attached error).
What could be the problem?

Welcome to the community, @paul_maleya. Would you mind sharing with me the following information through a private message so that I could have a closer look at your case:

  • Username
  • Project name
  • Server

Note: You could share with me a private message as outlined in the post discussed previously:

Thanks for prompt reply;

username: xxxxxxx
Server: Projects | KoboToolbox (

Hello @Kal_Lam , any solution you found from my request?

@paul_maleya, this seems to be an issue for a self-hosted server. Maybe you will need to contact your server administrator. He/she should be able to troubleshoot.