We have sent out the link to the enumerators in the field. However, we are getting a lot of blank forms back in the Kobo Collect under Data Submission.
Could you support us on the trouble shooting of this matter? Thank you, Julia
Dear Hakan,
the questions are not mandatory but we have talked to the enumerators and they have re-assured us that they have uploaded the filled in questionnaires. We have a trusted relationship with them and do believe they have filled in the sheets diligently.
Additionally, we ran a test ourselves and and got some blank questionnaires. We also filled in the questionnaire prior to submitting.
So, I believe the error is not that they have not filled in the questionnaires.
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- Did you make any changes to your form when you are collecting data (when data collection is ongoing)?
- If you download the data in xls format, can you see the missing data?
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Welcome @jh_busara,
In addition to hakan_cetinkaya,
- Did you check the used form version with the Online validator? ODK - XLSForm Online v2.x
- Are you using Enketo (webform)?
- Which server?
- How can you verify that the cases were sent by these enumerators? (Someone else might use the form link.)
- Does your form have a relevant clause which may cause a remove of the data on save/finalisation?
- Can you try to save and re-edit a case?
- Can you try to print out (pdf) such a case before sending?
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@jh_busara, I agree with what @hakan_cetinkaya has advised, but you could still provide the details requested by @wroos if it’s something different. Maybe a screenshot of the missing data from the screenshot would also be helpful for us to investigate if it’s different.
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Thank you for advised that, I faced the same blank form after enumerator filled the forms, because in kobo appeared only date and time and for another data is gone blank
