We would like the participants to be able to access and fill in the form over few days

I am facing with a new issue now. We would like the participants to be able to access and fill in the form over few days. This means they will save as draft and return maybe after few hours or a day. However, our trial user gets the message below and even after selecting load record, the form appears blank and doesn’t show previously entered data.

Is there a way to solve this issue?

@simita, are you doing this through Enketo aka the web form?