Webhook and medias/attachments availability

User Support API
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1

Description

Hello guys,

We’re using the webhook feature to automatically save one new submission in one of our Azure Container. However, in these downloaded JSON files, we sometimes notice that some images do not have a download URL link in the “_attachements” list. It appears that if we try to fetch again the submission via the API few minutes after, the URLs are now all available.

Have you already experienced such behaviour? Does it depend on the mobile device internet connection and it would take some time to upload the pictures in such scenarion?

Steps to Reproduce

  1. Configure the webhook
  2. Send some submissions with few images and with a low internet connection
  3. Take a look at the _attachments key and check if the list of download URLs is exhaustive

Expected behavior

Either:

  • have the information in the json if the list is exhaustive or not
  • or post the submission to the webhook only if the list in _attachments is exhaustive

Thank you so much!

2

Welcome to the community, @alex_pairault! Have you also tried this and checked it out through the UI to see if the same happens?

3

Hi @Kal_Lam

Thank you so much for your very fast reply :slight_smile: I cannot see the image you might have uploaded! Here’s the webhook configuration I currently have:

Screenshot 2025-01-20 at 08.57.04
Screenshot 2025-01-20 at 08.57.041416×1608 218 KB

Thanks :slight_smile:

Alex

4

Hi @Kal_Lam ,

Yes I have also tried via the web platform and had the same result!

Thanks for your help