White screen and no access to data

User Support Data Management
1

Hello everyone,

I encounter two bugs, quite similar:

  • for some of my questionnaires, when I click on the “data” tab, the page “jumps” and I only get a blank screen.
  • for other questionnaires, I can access the “data” tab but when I click on "configure the style of the report, this is when the white screen appears.

Thank you in advance for your help,

Florine Deveseleer

2

Welcome to the community @deveseleerflorine ! Kindly please be informed that it’s a bug and it already has a GitHub issue for the same. Maybe you could follow the same here:

Will update you when the issue is solved.

1 Like
3

@deveseleerflorine, if you wish to have a temporary fix for your issue please provide me the following through a private message:

  • Username
  • Project name
  • Server
6

@deveseleerflorine, kindly please be informed that this is a bug that has been recorded in the GitHub which you could follow it here:

It should be solved in the next release of the KoBoToolbox. As a temporary fix i have reset the same for you once again (i.e. you should be able to view the graphs again). This time, if you wish to play around with the custom report, kindly please note the followings:

  • First change your browser language to English.
  • Then you could work with graphs and bars without any issue.

Will let you know when we have a permanent fix for this issue.

7

Dear Kal,

Thank you very much for your help. I changed my browser language to English and restarted my computer but it still doesn’t work.
When I click on the “data” tab, I only get a blank screen.

Best,

Florine

8

Note: You will need to work with the English language settings until we fix the issue. I have reset the same again.

9

No problem. It works now, thank you very much.

2 Likes
11

Hi @deveseleerflorine,

Kindly please be informed that we have a recent release of the KoBoToolbox, which should fix this issue permanently. For details, please feel free to go through the release notes: