Why the number of submissions aren't equal in Kobo legacy tab?

ahmadkhalid01 · July 15, 2021, 5:23am

Hi Sir,

Why the number of submissions aren’t equal in Kobo legacy tab?

Kal_Lam · July 15, 2021, 5:33pm

@ahmadkhalid01, could you kindly share with us a screenshot of your issue so that we could understand it pictorially?

ahmadkhalid01 · July 15, 2021, 5:49pm

Hi,

Please see the screenshot I shared.

Thanks,

Kal_Lam · July 15, 2021, 5:54pm

Could you kindly share with us on how this happened? Maybe a detailed description would help us replicate this issue at our end.

ahmadkhalid01 · July 15, 2021, 5:56pm

It has been two months since we are witnessing two different numbers.
Previously the numbers were ok.

Kal_Lam · July 15, 2021, 5:59pm

Did this happen by itself?

ahmadkhalid01 · July 15, 2021, 6:05pm

Yes. It has happened recently.

Josh · July 15, 2021, 6:44pm

Hi @ahmadkhalid01, sometimes the submission counter displays a cached result rather than updating. Please note that your data is still safe and it’s merely a cosmetic issue. If you provide me with the following, I can refresh the cache (but again, this is not necessary for data retrieval):

username
server (OCHA/HHI)

ahmadkhalid01 · July 15, 2021, 6:59pm

User: xxxxxxx
Server: Organisational

Josh · July 15, 2021, 7:13pm

Sorted

ahmadkhalid01 · July 15, 2021, 7:41pm

Thanks so much.