Hello,
We have collected data for an assessment, but when I try to open the project I get the massage of 404 Error and I cannot download the collected data, i still have access to the table , but i cannot download the kmz and the media and also when i tried to open the map i get error 404 . Would you help me fix this issue?
Same for me as well. Please let us know this will be rectified soon. Thanks for the supports.
Thank you
Mathew
From: kobo-...@googlegroups.com [mailto:kobo-...@googlegroups.com] On Behalf Of Pelicier Lorgensky
Sent: Friday, 27 October, 2017 7:51 PM
To: Kobo Users kob...@googlegroups.com
Subject: [KoBo Users] 404 error , i cannot retrieve the collected media and gps coordinates
Hello,
We have collected data for an assessment, but when I try to open the project I get the massage of 404 Error and I cannot download the collected data, i still have access to the table , but i cannot download the kmz and the media and also when i tried to open the map i get error 404 . Would you help me fix this issue?
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Same problem here for both my running projects. I know that Ghanaian friends of mine face the same problem.So it seems to be a bigger issue than a few individuals. Are you at Kobo already working on this or not? If so, wen can we expect this to be solved?
Thanks,
Anja
Op vrijdag 27 oktober 2017 16:21:12 UTC+2 schreef Pelicier Lorgensky:
Hello,
We have collected data for an assessment, but when I try to open the project I get the massage of 404 Error and I cannot download the collected data, i still have access to the table , but i cannot download the kmz and the media and also when i tried to open the map i get error 404 . Would you help me fix this issue?
Our team is working on this. Please contact support directly with details.
Sent from my Phone
From: Anja Wolsky
Sent: 10/28/2017 10:13 AM
To: Kobo Users
Subject: [KoBo Users] Re: 404 error , i cannot retrieve the collected media and gps coordinates
Same problem here for both my running projects. I know that Ghanaian friends of mine face the same problem.So it seems to be a bigger issue than a few individuals. Are you at Kobo already working on this or not? If so, wen can we expect this to be solved?
Thanks,
Anja
Op vrijdag 27 oktober 2017 16:21:12 UTC+2 schreef Pelicier Lorgensky:
Hello,
We have collected data for an assessment, but when I try to open the project I get the massage of 404 Error and I cannot download the collected data, i still have access to the table , but i cannot download the kmz and the media and also when i tried to open the map i get error 404 . Would you help me fix this issue?
–
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Dear Patrick,
Thanks for your response. On Friday, before sending my message here, I did send a message via the support button for both my running projects/servers. So far I havent had any response. Could you please update me and the others?
Thank you!
Anja
2017-10-28 16:46 GMT+02:00 Vinck, Patrick pvi...@hsph.harvard.edu:
Our team is working on this. Please contact support directly with details.
Sent from my Phone
From: Anja Wolsky
Sent: 10/28/2017 10:13 AM
To: Kobo Users
Subject: [KoBo Users] Re: 404 error , i cannot retrieve the collected media and gps coordinates
Same problem here for both my running projects. I know that Ghanaian friends of mine face the same problem.So it seems to be a bigger issue than a few individuals. Are you at Kobo already working on this or not? If so, wen can we expect this to be solved?
Thanks,
Anja
Op vrijdag 27 oktober 2017 16:21:12 UTC+2 schreef Pelicier Lorgensky:
Hello,
We have collected data for an assessment, but when I try to open the project I get the massage of 404 Error and I cannot download the collected data, i still have access to the table , but i cannot download the kmz and the media and also when i tried to open the map i get error 404 . Would you help me fix this issue?
–
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Tengo exactamente el mismo error, sera que no iran a decir los de Kobo que esta pasando, me super urgen los datos
karla
El viernes, 27 de octubre de 2017, 8:21:12 (UTC-6), Pelicier Lorgensky escribió:
Hello,
We have collected data for an assessment, but when I try to open the project I get the massage of 404 Error and I cannot download the collected data, i still have access to the table , but i cannot download the kmz and the media and also when i tried to open the map i get error 404 . Would you help me fix this issue?
Hello everyone,
Our team is working on resolving the 404 error today, and we hope to deploy a fix shortly. Your continued patience is greatly appreciated.
Best regards,
Emily
On Mon, Oct 30, 2017 at 5:59 AM, Anja Wolsky anja....@gmail.com wrote:
Dear Patrick,
Thanks for your response. On Friday, before sending my message here, I did send a message via the support button for both my running projects/servers. So far I havent had any response. Could you please update me and the others?
Thank you!
Anja
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–
2017-10-28 16:46 GMT+02:00 Vinck, Patrick pvi...@hsph.harvard.edu:
Our team is working on this. Please contact support directly with details.
Sent from my Phone
From: Anja Wolsky
Sent: 10/28/2017 10:13 AM
To: Kobo Users
Subject: [KoBo Users] Re: 404 error , i cannot retrieve the collected media and gps coordinates
Same problem here for both my running projects. I know that Ghanaian friends of mine face the same problem.So it seems to be a bigger issue than a few individuals. Are you at Kobo already working on this or not? If so, wen can we expect this to be solved?
Thanks,
Anja
Op vrijdag 27 oktober 2017 16:21:12 UTC+2 schreef Pelicier Lorgensky:
Hello,
We have collected data for an assessment, but when I try to open the project I get the massage of 404 Error and I cannot download the collected data, i still have access to the table , but i cannot download the kmz and the media and also when i tried to open the map i get error 404 . Would you help me fix this issue?
–
You received this message because you are subscribed to the Google Groups “Kobo Users” group.
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Emily Ferguson
Product Manager | KoboToolbox at the Harvard Humanitarian Initiative
Skype: emily.ferguson23
Twitter: @emilykferg
Dear users,
The issue has been resolved by our team on kobo.humanitarianresponse.info as of 1945 UTC. This issue only affected a small group of users, but we’re sorry for the inconvenience caused. If you’re still experiencing this or a similar issue please use the Intercom link at the bottom right of the KoBoToolbox screen or send a message to sup...@kobotoolbox.org.
Best wishes,
Tino
On Mon, Oct 30, 2017 at 5:59 AM, Anja Wolsky anja....@gmail.com wrote:
Dear Patrick,
Thanks for your response. On Friday, before sending my message here, I did send a message via the support button for both my running projects/servers. So far I havent had any response. Could you please update me and the others?
Thank you!
Anja
–
You received this message because you are subscribed to the Google Groups “Kobo Users” group.
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2017-10-28 16:46 GMT+02:00 Vinck, Patrick pvi...@hsph.harvard.edu:
Our team is working on this. Please contact support directly with details.
Sent from my Phone
From: Anja Wolsky
Sent: 10/28/2017 10:13 AM
To: Kobo Users
Subject: [KoBo Users] Re: 404 error , i cannot retrieve the collected media and gps coordinates
Same problem here for both my running projects. I know that Ghanaian friends of mine face the same problem.So it seems to be a bigger issue than a few individuals. Are you at Kobo already working on this or not? If so, wen can we expect this to be solved?
Thanks,
Anja
Op vrijdag 27 oktober 2017 16:21:12 UTC+2 schreef Pelicier Lorgensky:
Hello,
We have collected data for an assessment, but when I try to open the project I get the massage of 404 Error and I cannot download the collected data, i still have access to the table , but i cannot download the kmz and the media and also when i tried to open the map i get error 404 . Would you help me fix this issue?
–
You received this message because you are subscribed to the Google Groups “Kobo Users” group.
To unsubscribe from this group and stop receiving emails from it, send an email to kobo-users+...@googlegroups.com.
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kobo-...@googlegroups.com.Visit this group at
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https://groups.google.com/d/optout.
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–
Emily Ferguson
Product Manager | KoboToolbox at the Harvard Humanitarian Initiative
Skype: emily.ferguson23
Twitter: @emilykferg
Bug resolved, can now retrieve the data! Many thanks.
On Friday, 27 October 2017 17:21:12 UTC+3, Pelicier Lorgensky wrote:
Hello,
We have collected data for an assessment, but when I try to open the project I get the massage of 404 Error and I cannot download the collected data, i still have access to the table , but i cannot download the kmz and the media and also when i tried to open the map i get error 404 . Would you help me fix this issue?
Hey, um guys, I’m getting this error now. I can’t access the images from my form. It says 404 Error. This started happening 2 days ago. It was working smoothly before that. Please help
