500 Problem

Im using kc.humanitarianresponse and im receiving this message. when i try edit my submission and send to system again it gives below message to me.
Submission Failed/ 500 Error.

It happens frequently recently. I dont how to solve and give feedback to my users.

Hi @sahra8 and welcome back!

Can you tell which server are you using?

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Yan─▒t─▒n i├žin te┼čekk├╝r ederim. Server nedir? nereden bulaca─č─▒m bilmiyorum maalesef

Selamlar Sahra,

Formu a├žmak i├žin t─▒klad─▒─č─▒n link:

https://kobo.humanitarianresponse.info/ ile ba┼čl─▒yorsa, Humanitarian Server,
https://kf.kobotoolbox.org/ ile ba┼čl─▒yorsa, Non-Humanitarian Server,
ba┼čka bir link ile ba┼čl─▒yorsa ├Âzel (custom) bir server kullan─▒yorsunuz anlam─▒na gelir

┼×urada ayr─▒nt─▒l─▒ daha ayr─▒nt─▒l─▒ bilgi mevcut:
https://support.kobotoolbox.org/server.html

Siz hangi sunucuyu (server) kullan─▒yorsunuz acaba?

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Merhaba, yukar─▒da belirttim asl─▒nda ÔÇťIm using kc.humanitarianresponseÔÇŁ

KoboToolbox
Bu linkten eri┼čim sa─čl─▒yoruz.

Pardon bu k─▒sm─▒ atlam─▒┼č─▒m.

Sadece edit yaparken mi bu sorunla kar┼č─▒la┼č─▒yorsunuz? Yoksa normal g├Ânderim yaparken de kar┼č─▒la┼č─▒yor musunuz?

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her ikisini de ya┼čayan kullan─▒c─▒lar var. Bazen g├Ânderiyi toptan kabul etmiyor bazen var olan g├Ânderide bir ┼čey d├╝zenlerken hata veriyor. Ve bunun i├žin napmal─▒y─▒m bilemiyorum.

@sahra8, Bazen kullan─▒c─▒n─▒n yetkisini kald─▒r─▒p yeniden yetki vermek problemi ├ž├Âz├╝yor:

Ayr─▒ca ge├žti─čimiz g├╝nlerde Humanitarian ServerÔÇÖda ufak bir hata vard─▒ ancak d├╝zelmi┼č olmas─▒ laz─▒m:

Bundan sonras─▒ i├žin Core-TeamÔÇÖden @Kal_LamÔÇÖ─▒ tagliyorum, size daha iyi yard─▒mc─▒ olmaya ├žal─▒┼čacakt─▒r.

@Kal_Lam are there any issues with the Humanitarian Server right now?

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Demi┼č oldu─čun ┼čeyi denedim ama i┼če yaram─▒yor maalesef. Te┼čekk├╝r ederim yard─▒mlar─▒n i├žin.
@Kal_Lam Hey! Can you help me with this problem?
when we want to edit a submisson/ want to submit a data. Kobo gives us 500 eror. am using kc.humanitarianresponse serverÔÇŽ

We tried * Restarting the computer

  • Logging in and out
  • Using an incognito browser window
  • Using different browser
  • Trying incremental editing with repeated saving/submitting
  • Waiting
  • Repeatedly clicking ok/submit
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No @hakan_cetinkaya. No issues.

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@sahra8, as a quick check would you mind validate your XLSForm through this online validator to see if there are any syntax issues?

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have anyone find the solution for this?

Ive checked it but there is no problem in form

Can you help us? Many users face these problems. How I gonna reply them ?