502 Bad Gateway https://kf.kobotoolbox.org/

[gwe02]

trying to access the https://kf.kobotoolbox.org/ website to login and I keep getting 502 Bad Gateway.

Even those filling surveys already created are not being able to submit the survey

[hakan_cetinkaya]

Hello @gwe02,

Welcome to the community, you can find the information in here:

Outage on non-humanitarian server

We apologize for the disruption, but https://kf.kobotoolbox.org/ is currently down due to an issue with our hosting provider, Amazon Web Services. This issue appears to be isolated to the US region where the non-humanitarian server runs and is not affecting the EU region where https://kobo.humanitarianresponse.info/ is hosted. As of 13:00 UTC, Amazon has released this statement: We can confirm a loss of power within a single data center within a single Availability Zone (USE1-AZ4) in the US-E…

[Kal_Lam]

@gwe02, @hakan_cetinkaya please be informed that the server has been restored.

[Kal_Lam]

Thank you, @hakan_cetinkaya, for sharing the announcement link and updating the community on the server downtime. Expecting similar support in the upcoming days too.