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About the Account Issues category
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6
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947
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October 12, 2020
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Card declined after OTP verification when purchasing Pro plan
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6
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56
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June 21, 2026
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Promotion code
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2
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65
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June 11, 2026
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Switching KF and KC Account
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3
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41
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May 27, 2026
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Issues whit the plans
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1
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33
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May 21, 2026
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Global server completely down
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6
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89
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May 9, 2026
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Submission Error 503
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4
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92
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May 8, 2026
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We are currently experiencing a submission issue when uploading finalized forms from KoBoCollect
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3
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44
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May 8, 2026
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Error message, refuse to upload, refuse to submit, solution required
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2
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40
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May 8, 2026
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I have problem in log in my account one day ago
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1
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27
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May 8, 2026
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Account Settings
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4
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61
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April 29, 2026
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I just created an account and I can't log in
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1
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21
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April 27, 2026
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Lost 2FA Access and Backup Codes
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4
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38
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April 25, 2026
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Connexion au serveur humanitarian
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6
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38
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April 23, 2026
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Cannot log on
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1
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41
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April 23, 2026
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Password reset email not received EU-based server
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2
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26
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April 16, 2026
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Submission limit reached after 10,000 records – humanitarian project in Tanzania
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3
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62
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April 13, 2026
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How can I check if my account is hosted on the global or EU server?
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2
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40
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March 25, 2026
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I can't log in to my account
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1
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29
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March 16, 2026
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Problem Accessing Kobo
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1
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21
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March 14, 2026
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Password recovery
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1
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13
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March 13, 2026
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Unable to access my project dashboard - 502: error
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11
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72
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March 9, 2026
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Unable to confirm my email as activation link doesnt work
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10
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54
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February 21, 2026
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Updated password several times, but it keeps saying that my password or email is not correct
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1
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21
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February 4, 2026
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Big Data Collection
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2
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24
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February 4, 2026
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Urgent - Can't access kobotoolbox - NGO Account
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1
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33
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January 20, 2026
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Reactivate account
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1
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27
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January 20, 2026
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Can’t upgrade my plan
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11
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90
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January 12, 2026
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Deleting Kobo Account
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6
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2629
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January 6, 2026
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Username and password not recognized
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2
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45
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January 6, 2026
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