504 Gateway Time for last 3 days

[pkostiv1]

504 Gateway Time. Greetings colleagues, for last 3 days we have this issue. Could you help us. With best

[Kal_Lam]

@pkostiv1, when do you see this issue? How many submissions does the project have?

[pkostiv1]

Hello Kai_Lam, project have 145103 submissions

[Kal_Lam]

@pkostiv1, it’s a known issue when the submissions are very high. By the way where do you get that error message (under the DATA>Table View or under the Custom Report)?

[pkostiv1]

@Kal_Lam Error message (under the DATA>Table View), also we use Professional Plan.

[Kal_Lam]

@pkostiv1, could you provide me with the following through a private message? Maybe I could have a closer look at your case.

• Username
• Project name
• Server

You should be able to send me a private message as outlined in the post discussed previously:

How do i send a private message to a user in the community forum?

Hi @Lavinia, You could send a private message to a user in the community forum as follows: Option 1: Sending a private message Step 1: Select the Reply button as boxed in red below. [Image 1] Step 2: Select the Reply button once again, but now from this place, as shown in the image below. [Image 2] Step 3: Now select New Message as shown in the image below. [Image 3] Option 2: Sending a private message to me Step 1: Click on my username Kal_Lam. Step 2: Then on the right, click the…

[pkostiv1]

Hello, sure, already send in email.