504 Gateway Time-out

[tkipruto]

Hi, @KAM_LAM I am getting the 504 error message while trying to load KoBo…is there an issue?

username: xxxxxxx

[Kal_Lam]

Welcome back to the community, @tkipruto! Could you share with us a screenshot of your issue? Also, please let us know the server you are using. More importantly, would you also let us know when you see this issue (maybe we could also try to replicate the same at our end)?

[rinakarrina]

hi Kal_Lam,

I have 504 error alo,

please advise

[Kal_Lam]

Welcome to the community, @rinakarrina! So do you get this page when you are trying to load your home page (in your account)?

[rinakarrina]

yes, my account

[Kal_Lam]

@rinakarrina, could you provide me the following through a private message:

• Username
• Project name
• Server

[rinakarrina]

hi Kal,

Username : xxxxxxx
Project: name : Identifikasi Pekerja Anak - CLMRS
server : https://kc.humanitarianresponse.info/clmrs1_program

and other

Username: xxxxxxx
Project name: Form Kuesioner untuk Siswa
Server: https://kc.humanitarianresponse.info/covid19_mwfprogram

Best,

[tkipruto]

Hi @kam_lam here you go!

[Kal_Lam]

@tkipruto, @rinakarrina is the issue solved? Are you still having issues at your end?

[tkipruto]

Hi @Kal_Lam we are still experiencing outages.

[rinakarrina]

HI Kal,

Yes, it also happen in another account under aid worker (not humanitarian). Screen like this for more 30 minutes

Best,

Karrina

[rinakarrina]

HI Kal,

It solved… thanks a lot

Best,

K

[Kal_Lam]

Thank you for confirming @rinakarrina.

[sleroux]

The solution doesn’t work for you