About the User Support category

Search or post your user support related questions here to get help from the entire KoBo community, including dedicated support specialists, Please be mindful and do not share sensitive personal information here, such as collected data and account passwords.

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Thanks for admitting me here. Please can you explain the more what and what does this platform entails.

Hello KOBO team, please help me: I am computer scientist and I am looking to specialize in Kobo or ODK, my institution is ready to pay me a scholarship in Brussels. Please, can you tell me about a reputable school that can provide kobo specialization courses? thank you for answering me urgently, I’m counting on you. sorry for my French, I’m not an Anglophonist.:sourire::sourire:

Qual e a melhor opcao de difusao de tecnicas agricolas aos produtores

Hello dear Kobo community, I am encountering a problem with a form, Language is in Georgian(ka), therefore the script is showing as squares on other computers. So, I am curious how to fix this issue with non-latin symbols not appearing on other computers via the link of the form.
Thank you in advance,
I am looking forward to your replies friends!
Kind regards,

Cordial saludo

Se me esta presentado un problema en el aplicativo Kobotoolbox, en el momento de editar información y dar enviar, se genera un aviso: envío incorrecto: Es necesaria la autenticación. Por favor autentifíquese en una pestaña diferente del navegador y pruebe de nuevo.

Si alguien me puede asesorar 


Gracias


Hi KoBo team,

I am facing a problem with encrypting a form. It worked to encrypt on KoBo and i cannot read the submissions, however, whenever i want to decrypt on ODK Briefcase the export keeps on pending without any outcome.
Your support is much appreciated.

Best,
Abdallah

Hi @Abdallah_F
Welcome to the community forum. The issue you are facing is potentially caused by using a more recent version of the briefcase. Kindly have a look at the following past discussion which documents the issue.

Dear Kobo Team, as @hadiza I am looking for an advance training course on Kobo. Can you suggest a place or direct me to a resource that can help me? Thank you.

Hi @jbotero
Welcome to the community forum. Have you tried visiting our support pages? If so, is there a specific topic that is lacking in terms of comprehensiveness that we should be able to address.

Stephane

Dear @stephanealoo I have reviewed the support pages. I was wondering about the courses because I think this will be important for my staff work development. However, my staff have a problem coding a survey that we deployed. Kobo grabs the first option that is written and writes an xml code automatically when the survey is created. but it doesn’t change the options necessarily as the option wording change, when adding the xml manually.

Hi @jbotero
I will need you to explain a bit more using relevant screenshots for the following

Hello there!
I’m new to the KoBo community. I’ve been developing a survey in KoBo and have finally finalized it. However now I’m unable to Deploy it (server error 500). I can’t figure out what’s wrong with my survey as before I had no problems deploying it
 Can anyone help please? Thank You!
Kind regards,
Ellen

Please help me out. I new to Kobo and am getting the error shown below. How can I resolve it?

your form cannot be deployed because it contains errors:

ODK Validate Errors: >> Something broke the parser. See above for a hint. Error evaluating field ‘location’ (${location}[1]): The problem was located in Calculate expression for ${location} XPath evaluation: cannot handle function ‘pull’ Caused by: org.javarosa.xpath.XPathUnhandledException: The problem was located in Calculate expression for ${location} XPath evaluation: cannot handle function ‘pull’ 
 10 more The following files failed validation: ${tmphf5h0qz8} Result: Invalid

comment renvoyer une rĂ©ponse de l’enquĂȘtĂ© posĂ©e a une question plus haut vers une autre question plus bas pour rappeler Ă  l’enquĂȘteur la rĂ©ponse.
Question 1: Dans quel commune ĂȘtes vous ?
Reponse: Cîte d’Ivoire

Et a une question plus bas on lui pose la question
Question 10:Comment jugez-vous l’implication des jeunes aux activitĂ©s citoyennes dont nous avons parlĂ© au niveau 
?
a) Pays : je voudrais que la reponse de la question 1 s’affiche a la question 10 afin que l’enquĂȘteur puisse se rappeler.

Hello kobo community all memebers

buenos dias, alguien puede brindar asistencia en español, gracias

help me out

Unexpected KoBoCAT error 400: b’{“detail”:“The name column for the 'zo9df75' choice list contains these duplicates: 'self_employed'. Duplicate names will be impossible to identify in analysis unless a previous value in a cascading select differentiates them. If this is intentional, you can set the allow_choice_duplicates setting to 'yes'. Learn more: XLSForm.org”}’

Dear community members and the kobo specialists!

I was kindly asking for your support based on experience and expertise, I have collected data using Odk collect but when i completed and get to check on my kobo toolbox server some of the IDs contain no information filled,

Estimados por favor su ayuda, tengo inconvenientes al exportar los datos recopilados, me podrían ayudar qué puedo hacer o cómo solucionar. Me sale Error de exportación