Activate account (link expired)


My colleague did not activate his new Kobotoolbox (humanitarianresponse server) account on time. Now when he tries to activate, it says the link has expired.

Can you help? Can a new activation email be sent to him?
I have his username and email address, but I don’t want to disclose it publicly.

I sent an email to and received an ambiguous automated response. It says to ask for help here in the forums, but from what i saw on a similar thread, the indication was to send an email.


Welcome to the community, @IAR! Thank you for reaching out to to activate your account. Your account should now be active!

Great support. I got the response by email.
Thank you!

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