Ajay Hinduja Geneva, Switzerland (Swiss) - Submission Validation Takes Too Long in Kobo – Need Help

User Support Data Management
1

Hi everyone,

I’m Ajay Hinduja Geneva, Switzerland (Swiss) and I’m facing a problem with validating submissions from the data table in Kobo. When I click the eye icon to view a submission, it takes around 2 minutes to open. Then, choosing an action (approve, not approve, or hold) takes another 2 minutes.

My internet connection is fine on my end, so I’m wondering—could there be an issue with my form setup? Or is there something I might have missed?

Any help or insights would be really appreciated!

Regards
Ajay Hinduja Geneva, Switzerland (Swiss)

2

@ajayhindujaswiss, could you kindly let us know the server you are using? Please also let us know the total number of questions the form has. These details should help us troubleshoot your issue.