Assistance Needed with Survey Submission Edits

User Support Data Management
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1

We’re encountering an issue while trying to edit our survey submissions by redeploying the form and resubmitting the updated data.

Could anyone help us identify the cause of this error and suggest possible solutions?

Submission Edits Failed
Submission Edits Failed1160×868 147 KB

Thank you in advance for your support!

2

Welcome back to the community, @teamntd! Is it an issue with only certain submissions or is it an issue with all the submissions from your project?

3

Thanks for reaching out and welcoming us back!

The issue seems to occur only after we edit a submission. Initial submissions go through fine, but when we make edits and try to re-submit, the problem appears.

4

Hi

Thanks for reaching out and welcoming us back!

The issue seems to occur only after we edit a submission. Initial submissions go through fine, but when we make edits and try to re-submit, the problem appears.

Please let us know if you need any additional details or logs from our side.

Best regards,
@teamntd

5

@teamntd, kindly please be informed that the issue has been identified, and a fix will be included in our upcoming patch (coming very soon). We’ll provide an update once the fix is live.

6

@teamntd, we’re pleased to inform you that the issue has been resolved. Please let us know if you continue to experience any problems. Thank you for your continued support and understanding!

7

Hi Team,

Thank you for your update. However, the issue has not yet been resolved. Could you please check again and provide further assistance at the earliest?

Also, kindly share a screenshot of this issue for better understanding.

Looking forward to your prompt support.

Best regards

teamntd

image.png
image.png542×241 5.64 KB

8

Hi Team,

I am still encountering the following error while editing submissions in KoboToolbox:

Submission Failed
Data server did not accept data. Contact the survey administrator please. (400)

I have attached the screenshot for your reference. Looking forward to your resolution at the earliest.

Best regards,
teamntd

image.png
image.png548×245 5.71 KB

9

@teamntd, we will re-investigate the issue and get back to you once we resolve it. Thank you for brining it back to us again.

10

@teamntd, the issue has been resolved! Thank you so much for your patience and understanding.

For more details, please feel free to have a look at the release notes:

11

Hi Team,
Thank you so much!

best regards,
teamntd