Assistance request: data missing in server

[bassirou]

J’ai pas bien compris vous avez besoin du formulaire ? le lien je l’ai suivi mais j’ai pas saisi grand chose

[Kal_Lam]

@bassirou, do you know how to extract your data from your KoBoCollect android app that has been submitted to the server?

[bassirou]

vraiment j’ai jamais fait ca , mais avec des indication j’y arriverai

[Kal_Lam]

@bassirou, it would be helpful for us to make investigations on why those data did not get to the server.

[bassirou]

comment extraire les données envoyées au serveur? pour vous aider dans l’appui.

[Kal_Lam]

@bassirou, the path may differ from device models. But this is the path that I could access my information. Maybe it should also help you find your device’s path:

• Connect your android device to your PC. It’s easier to find the location this way.
• Then check out the following path: This PC\Mobile Device\Phone\Android\data\org.koboc.collect.android\files

Here:

This PC refers to my PC. Mobile Device refers to your mobile.

[bassirou]

c’est bon j’ai vu l’acces maintenant vous avez besoin des fichiers XML?

[Kal_Lam]

@bassirou, yes all the files that are present there. That should help us. Maybe you could send them through a private message.

[bassirou]

a quel adress?

[Kal_Lam]

@bassirou, you could send us a private message as outlined in this post discussed previously:

How do i send a private message to a user in the community forum?

Hi @Lavinia, You could send a private message to a user in the community forum as follows: Option 1: Sending a private message Step 1: Select the Reply button as boxed in red below. [Image 1] Step 2: Select the Reply button once again, but now from this place, as shown in the image below. [Image 2] Step 3: Now select New Message as shown in the image below. [Image 3] Option 2: Sending a private message to me Step 1: Click on my username Kal_Lam. Step 2: Then on the right, click the…

[Kal_Lam]

Note: Please refresh your page if you are not able to send us a private message.

[bassirou]

je ne vois qu’un seul button reply

[bassirou]

DI TCS Headteacher survey Niger.xml (94.5 KB) DI TCS Student survey Niger Endline Cohorte 2.xml (63.2 KB) DI TCS Teacher survey Niger.xml (134.6 KB) DI TCS Teacher survey Niger_2.xml (122.9 KB)

[Kal_Lam]

Thank you @bassirou! Will reach you back incase we should require anything else.

[Kal_Lam]

@bassirou, it seems like you were only able to extract the questions, could you also send us the submissions? Maybe you could share with us a ZIP of everything that is inside the files folder:

Device\Phone\Android\data\org.koboc.collect.android\files. That should be helpful for us.

[bassirou]

Bonjour j’ai zippé le fichier File mais je ne peut pas l’attaché dans la réponse. on me dit que c’est pas autoriser ce genre de fichier

[Kal_Lam]

Maybe you could link it with dropbox or other platform.

[bassirou]

Malheuresement je l’ai pas sur ma machine. si c’est possible par courriel?

[Kal_Lam]

Have you tried WeTranser? It’s free and easy to share files.

[bassirou]

c’est sur quelle adresse je ferais le transfert