Hi!
I’m experiencing a persistent issue with the audio transcription/translation feature (on the data tables) in my Kobo account (European Union server).
I have three different forms with audio responses:
On two forms (each with 5 submissions), when I click on the audio file to access the transcription window, I get the message: “Error retrieving processing data :(”, and it keeps loading indefinitely.
On a third form, with only three submissions, the transcription window does work normally.
Some additional details:
All audio files are in .m4a format and can still be downloaded manually.
I have already tried: Using incognito mode and clearing cache
No errors appear in the media gallery. The audio files just do not open for transcription/translation.
This feature is crucial for my research, since most of the data is qualitative and audio-based. Could you help me identify the cause of this issue or suggest a workaround?
Welcome to the community, @leidybedoya! Do you have access to this feature? If no, I could set it up for your account. Feel free to share with me your username in a private message.
Thank you very much, I tried to follow your guide, but it seems that the private message function is not active for me yet. I only have these two options as in the image. Is it possible that you send the private message to me first? so I can open it.
