Blank form download failed

Why can’t I download my blank form? It is written :
ID: XXXX Version: 1
(Date and time)
This form cannot be processed. If you keep having this problem, report it to the person who asked you to collect data.
Kindly need your help please

@licia, could you also share with the community a screenshot of the issue you are getting? This should also help the community to understand your issue pictorially.