Can not deploy Enketo webform links

User Support
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1

I have been unable to load any of the webform links in any of the browsers/devices. Also, the dashboard’s “Copy” option is missing while the “Open” option doesn’t respond,

I am using OCHA server in both of my personal and office accounts. The link however opens in the browser that has already loaded the form previously (few days before).

It’s urgent, We were supposed to be training the enumerators and presenting to supervisors now. But due to this issue, we just postponed it to tomorrow. Hope it will be resolved by tomorrow this hour.

Please advise.

Regards,
Sushant

2

Hi @Vaidik,

Thank you for flagging this issue in the community! Kindly please be informed that the HHI server seems to be working smoothly while the OCHA server seems to be slowing down/not responding.

Have reported the issue to our developers.

Have a great day!

3

Hi @Vaidik,

The OCHA server is back and functioning. Would you mind having a try and confirming at your end.

Have a great day!

1 Like
4

Hi @Kal_Lam,

Yes, it is working now! Thank you for responding and helping solve the issue so promptly.

Have a great day.

Regards.

1 Like
5

Hi @tulsipurdq,

Welcome to the community and thank you for confirming.

Have a great day!