Cannot display data in the Table

lazasoa · June 13, 2021, 12:25am

Hi all,

When I try to display the data in the table (Data/Table), I got the following error message:

502 Bad Gateway

nginx/1.19.10

Please advice

indiacovid · June 13, 2021, 1:14am

I am unable to access the data from Humanitarian response instance of KoBoToolbox for the past 10 hours (since 8 a.m. Saturday June 12th 2021). I am not sure, if the site is down for maintenance or backup.

Download and report options are working except for the data retrieval from table.

Thanks
Sundak.

Kal_Lam · June 13, 2021, 1:53am

@lazasoa, could you let us know the server you are using? Could you also share with us a screenshot of your issue? This should help us understand your issue.

Kal_Lam · June 13, 2021, 1:54am

Welcome back to the community, @indiacovid! Would you mind sharing a screenshot of your issue? Maybe that would help us identify your issue. FYI, please be informed that I could login to my OCHA server without any issue. Neither did my HHI server have any issue.

azadswapnil · June 13, 2021, 8:35am

I’m facing the similar issue. The table view is not working. Rest everything works fine.

The screenshot is from mobile. But this is the similar error on laptop too. The server used is humanitarian.

yasminibrahim1 · June 13, 2021, 10:04am

I have the same issue too since 10 A.M yesterday

indiacovid · June 13, 2021, 11:25am

Attached the screenshot. I am using it for covid patients care. I would appreciate your help to quickly resolve this issue.

This issue also showed up last weekend and it lasted for few minutes.

Thanks
Sundak

Kal_Lam · June 13, 2021, 12:10pm

Welcome to the community, @azadswapnil! Could you share your username with me through a private message?

Kal_Lam · June 13, 2021, 12:11pm

Hi @indiacovid, could you share your username with me through private message? Maybe I could have a closer look at it.

lazasoa · June 13, 2021, 1:09pm

@Kal_Lam
I use the humanitarian server.
The screenshot is as follow:

Kal_Lam · June 13, 2021, 1:10pm

@lazasoa, will have a look at it and get back.

lazasoa · June 13, 2021, 1:12pm

Many thanks @Kal_Lam

Rico · June 13, 2021, 2:17pm

Hello team.
I also have huge difficulties to access the tables of my questionnaire on the OCHAC server. The error message that the system generates is like “502 Bad Gateway”.

I don’t know what to do. That’s why I’m asking for your help. Thank you

Kal_Lam · June 13, 2021, 2:19pm

@Rico, will get back to you soon.

mclabendia · June 14, 2021, 2:26am

Hello @Kal_Lam,

Can you also help us. We are getting the same error. Is this a known issue?

Thank you very much for your help and understanding.

Mike

Kal_Lam · June 14, 2021, 4:06am

Welcome to the community, @mclabendia! We will have a closer look at this and get back when resolved.

sector · June 14, 2021, 8:53am

We are also facing a similar issue (error 502 bad gateway) since Saturday 12th, kindly inform us when the issue is resolved.

Thank you.

Kal_Lam · June 14, 2021, 8:55am

Welcome to the community, @sector! We will reach you back once the issue is resolved.

emreozkan90 · June 14, 2021, 9:12am

I faced same problem. I can not see “data in table” section on Kobo.

Kal_Lam · June 14, 2021, 9:38am

@emreozkan90, will get back to you when the issue is solved.