Hi! Happy New Year! The site looks nice since the new year!
I have a problem with editing a form. I have 5 deployed forms. There are three users (non-owners) who submit data. They also have been given permission to go in and edit their submissions so that they can translate all text-entry questions.
However, for one user, on one form, we cannot make edits on her submissions. On the same form, for a different user, the edits are possible. I have tried going in as the form owner and also I cannot make edits.
I have also checked this same user on different forms - and edits are possible.
It’s just affecting a single user on a single form. She’s only made three submissions to the affected form so far. I’ve checked all three submissions and can make edits on none of them.
Any help would be much appreciated, or tips to try to troubleshoot?
Note: I used chrome and Edge to test this at my end. Would you mind advising your colleague to refresh the cache of the browser and try it again. Maybe your colleague should also update the browser if it’s outdated.
Kindly please let us know what happens. I assume it should not be a problem.
Hopefully those gifs make sense, I realise they’re very low res. The first one (the user that’s having the problem) just spins and spins. We’ve tested leaving it to try and submit changes for up to three hours, just to see if it would ever submit. But it doesn’t ever submit the changes. The second one, with a different user that’s not having the problem, you click submit and it goes right away.
And with the same “problem” user, if you go to a different form where she’s submitted data, there is no problem. She can edit, make changes, and submit right away - no issues. It’s just with this form.
Yes, i tried in one of my dummy project and this should not be an issue of editing a submission. As a check, would you mind cloning the project that has an issue and then try to make an edits to a submissions for the cloned project. Maybe this should give us some clue if it’s an issue related to your survey project.
Sorry it took me the rest of the day before I could do more testing. I cloned the project. However, the cloned project would not accept submissions at all - from either the “problem” user-account, nor other users. We’ve already been using this form with no challenges before this week. Is it possible there were updates to KoboToolbox that would have stopped a form from working? Sorry, just trying to brainstorm as I’ve not come across this before. Right now, at least one user can’t submit or edit data to the form, or a clone of the form - and other users cannot submit to clones of the form. It seems the form opens okay, etc. But when you press “submit”, it just spins and spins.
I’ve also tried uploading the XLSForm directly as a new project. This has the same problem. It uploads fine, deploys fine, I can open it and edit it in the editor, saves no problem. Can open the form to submit data, however, when I press the “submit” button, it just spins and spins. Any ideas? This affects all users, even myself as the form owner.
Thank you for making a test. Will dive deep to your issue and get back to you shortly. BTW, is it OK if i make submissions to your cloned project for testing? Or, maybe i could also use the same xlsform with my account to check the issue.