Hi @checknanamaxy,
Welcome to the community! Would you mind login in to your OCHA server through the following link:
https://kobo.humanitarianresponse.info/accounts/login/?next=/#/
and login in to your HHI server through the following link:
https://kf.kobotoolbox.org/accounts/login/?next=/#/
Sometimes, using the wrong login link also restricts users from login to the KoBoToolbox account.
GOOD DAY!
