Cannot transcribe audio record

I recorded audio for interview . To transcribe those audio, I clicked on “Open”,

In the next, there is nothing there.

But I can download and listen.

Please suggest me how to transcribe the audio record file in the KOBO. Please

Welcome back to the community, @thanzawoo! Kindly please be informed that the transcription feature at the moment has not been publicly available for all users. However, if you wish to test this feature, feel free to share with me the following details through a private message and I could activate it for you.

@thanzawoo, would you mind sharing with me the following information through a private message so that I could have a closer look at your case:

  • Username
  • Email id registered with your user account
  • Server

Note: You could share with me a private message as outlined in the post discussed previously:

I didn’t see any transcription after clicking transcribe and run the audio file.

Dear Kal_Lam,

I tried to test on public server (https://kc.kobotoolbox.org) . my account name is “xxxxxxx”.

Now I see feature of transcription and translation.

After selecting transcribed languages , click on “Transcribe” button and run the audio file.
No appear transcribed !! Could you please indicate how to solve this problem?

···

Best Regards,
THAN ZAW OO
Asia Regional Senior Research and Evaluation Officer

  • 95 09427966742

@thanzawoo, did you send me the requested details over a private message? Maybe I could activate the feature on your account.

I would like to transcribe and translate the audio record file from KOBO in
image

After selecting of the language from audio file, and the run the audio record.
No appear in written document in the box
image

Please help me how to fix it.
user name - xxxxxxx
Server-https://kc.kobotoolbox.org

@thanzawoo, you should now have this feature activated on your account. Feel free to reach us back for any other support needed!