Can't add user to form - please help :)

I am trying to add a new user to a form who has set up on the same server. Username is xxxxxxx
Please advise? I set up the forms on the humanitarian server, and her new account is on the EU server - that’s correct I think?
Thanks for the help

Welcome back to the community, @miles_jarvis! Maybe this post discussed previously should help you solve your issue:

Hi @Kal_Lam - thank you - I have already checked this forum post. The new user is on the same server and my user permissions should allow them to be added. I am stuck!
Thanks for any further advice you can give.
Best regards

@miles_jarvis, would you mind sharing with me the following information through a private message so that I could have a closer look at your case:

  • Username
  • Project name
  • Server

Note: You could share with me a private message as outlined in the post discussed previously: