Can't download forms on the kobocollect app

[ayusuf11]

I can’t download forms one the kobocollect app it keeps telling me to contact the user who gave the link. I created it myself, the user name and password are all correct

[ayusuf11]

this is what I keep getting

[Kal_Lam]

Welcome to the community, @ayusuf11! Please check your app’s configuration by following this support article (to see if it’s an app configuration issue):

Recently Updated Support Article: Collecting Data with KoBoCollect on Android

Hi All, With the recent release of the KoBoCollect android app, we have now updated our support article and tried to make it more comprehensive by splitting the article into two different articles: Data Collection on KoBoCollect App (Older Version) Data Collection on KoBoCollect App (Latest Version)