We are using the research server. We have around 1,000 replies to a survey. Two questions involve uploading a png and .txt file. All entries look fine and I can download the attachments using the file_URL. But for 4 out of the 1,000 records the URL was NOT generated by Kobo and the form preview says it cant find the attachment. See screenshot:
The file name appears in the table, but the URL is not generated:
The file is also not found if downloading the attachments as zip.
Missing files were filled in the same version of the form than other records whose attachments are ok.
@amastretta, would you mind sharing with me the following information through a private message so that I could have a closer look at your case:
Note: You could share with me a private message as outlined in the post discussed previously:
You could send a private message to a user in the community forum as follows:
Option 1: Sending a private message
Step 1: Select the Reply button as boxed in red below.
Step 2: Select the Reply button once again, but now from this place, as shown in the image below.
Step 3: Now select New Message as shown in the image below.
Option 2: Sending a private message to me
Step 1: Click on my username Kal_Lam.
Step 2: Then on the right, click the…
Done, I sent you the requested info by PM.
@Kal_Lam any news regarding the urls that are not generated after attaching files? I sent you by direct message what you requested. Please help.
@amastretta, have received your PM. Checking over. Will update you with this once I find anything.
Thanks. In the mean while we loaded the files again, but it would be good to know what caused the issue to prevent it in the future. Thanks!
@amastretta, the issue has been resolved by now. Could you kindly confirm?