Changing account from to


I created KOBO account using However, I work for a humanitarian organization. I would like to use the server. Is it possible to change to humanitarian Server without creating a new account? I have already created forms using the general kobotoolbox server.


Welcome to the community, @Ashwini! Transferring the username from the global server to the humanitarian server is impossible. You must delete the current account and create a new one in the humanitarian server.

By the way, deleting an account is currently impossible from the user’s end. So for this, you will need to reach us at with the following details:

  • Username
  • Email id registered with the username
  • Server

Please also note that when reaching us, you will need to reach us through the email ID registered to the account. This will ensure that a genuine user has reached us for support.

Thanks a lot for your quick response, @Kal_Lam. I’ve created a new account on humanitarian server. I’ll initiate the process to delete the one on global server soon.


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